FAQs & Troubleshooting
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401 Results
- 1My copies, sent faxes or scanned images are all black.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Paper Jam
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Replace Ink
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9How do I load paper?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11What is Brother iPrint&Scan?
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13The printer status is Offline or Paused.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18How to identify your Operating System (OS).
- 19Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22What driver package format is supported by my Linux distribution?
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Load A3 or ledger paper and program my Brother machine to print on it.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Can I print from or scan to Android™ Smartphone?
- 32Improve poor print quality.
- 33No Paper Fed
- 34Can I use voice mail on the same line as my Brother machine?
- 35Change the number of times my Brother machine rings before it answers.
- 36How do I know which side up my photo paper should be in the tray?
- 37When I print, the pages are smudged with ink.
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 40How do I adjust my Brother machine's tray use for copying and faxing?
- 41One or more of my colors are not printing (blank).
- 42Document Jam
- 43How do I load paper in paper tray#2?
- 44Ink Low
- 45When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 46Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 47Cannot print after a Windows 10 update (June 2020)
- 48"Offline" appears on the Status Monitor.
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.