FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Load paper in the paper tray
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7The printer status is Offline or Paused.
- 8Paper Jam
- 9Replace Ink
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13How do I load envelopes into my machine?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15What is Brother iPrint&Scan?
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17How do I know which side up my photo paper should be in the tray?
- 18Set up your Brother machine on a wireless network.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24Where can I find the ink cartridges for my new Brother machine?
- 25Scan and save a document in PDF format (Scan to File)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 31If I use the On/Off key to turn my machine off, can I still receive faxes?
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 37Can third party ink be used to refill the ink cartridges?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39Open the Control Panel (For Windows)
- 40Load photo paper into my machine.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Configure a cover page for PC-FAX.
- 43Can I transfer faxes to the PC when my machine has a mechanical problem?
- 44What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 45What is the BRAdmin Professional software used for?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".