FAQs & Troubleshooting
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287 Results
- 1(Video) Load Legal paper (Tray1)
- 2(Video) Load A3/Ledger paper (Tray1)
- 3(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load paper in the Multi-Purpose tray (MP tray)
- 7(Video) Load A4/Letter paper
- 8Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 9Paper Jam (With Video Instructions)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13(Video) Connect telephone line and power cords
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16(Video) Install Ink Cartridges
- 17Document Jam (With Video Instructions)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 21Load paper in the paper tray
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24(Video) Unpack your Brother machine
- 25After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 26Replace Ink
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Wrong Paper
- 29Transfer faxes to the PC when my machine has a mechanical issue.
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33(Video) Set up your Brother machine
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Cannot Detect
- 36Load an Envelope (Manual Feed Slot)
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38Cannot Detect Ink Volume
- 39Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41"Offline" appears on the Status Monitor.
- 42The printer status is Offline or Paused.
- 43One or more of my colors are not printing (blank).
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Load Paper in the Multi-purpose Tray (MP Tray)
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Configure and use the Scan to Network feature (For Windows)
- 50Printing/ Scanning with a mobile device