FAQs & Troubleshooting
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380 Results
- 51What is AirPrint?
- 52No Paper Fed
- 53Wrong Paper Size
- 54I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 55Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 56Ink Absorber Full
- 57Out of Memory
- 58Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 59Print the Network Configuration List
- 60I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 61The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 62Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 63How do I know which side up my photo paper should be in the tray?
- 64The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 65Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 66I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 67I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 68My Brother machine's Copy Quality is set to "Best" and I cannot change it.
- 69The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 70Low Temperature
- 71High Temperature
- 72Unable to Print XX
- 73When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 74I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 75How do I factory reset the network settings?
- 76Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 77My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 78I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 79Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 80The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 81Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 82Out of Fax Memory
- 83Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 84Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 85No Ink Cartridge
- 86I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 87Print using only the black ink cartridge when the Color cartridges have run out.
- 88Is my Brother machine compatible with Windows Vista?
- 89When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 90I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 91Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 92Make a two-sided copy. (Duplex)
- 93Cannot print after a Windows 10 update (June 2020)
- 94Scan a document and e-mail it as an attachment. (For Windows)
- 95Unable to Scan AX
- 96Locate files scanned with ControlCenter2 (For Macintosh)
- 97I cannot print from my computer via USB.
- 98Change the printer driver settings (Windows/macOS)
- 99I can print but cannot scan via network. (For Windows)
- 100Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?