FAQs & Troubleshooting
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380 Results
- 1Is my Brother machine compatible with third party print servers?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 4Combine multiple scanned documents into a single file with PaperPort™
- 5Clear the message "Set Paper and Press Start" from my Brother machine's display
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Replace Ink
- 9Paper Jam
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11"Offline" appears on the Status Monitor.
- 12What is Brother iPrint&Scan?
- 13Printing/ Scanning with a mobile device
- 14Ink Low
- 15One or more of my colors are not printing (blank).
- 16How do I load paper?
- 17How to identify your Operating System (OS).
- 18Document Jam
- 19Cover is Open
- 20Can I print from or scan to Android™ Smartphone?
- 21Printer Locked
- 22The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26The printer status is Offline or Paused.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Set up your Brother machine on a wireless network.
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Connect your Brother machine to your mobile device via a wireless router or access point.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33How do I load envelopes into my machine?
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38What driver package format is supported by my Linux distribution?
- 39Improve poor print quality.
- 40Protect your Brother machine against unauthorised access over the network
- 41Unable to Print 5X
- 42Scan a document into PaperPort™ using the TWAIN driver
- 43When I print, the pages are smudged with ink.
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.