FAQs & Troubleshooting
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380 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Clear the message "Set Paper and Press Start" from my Brother machine's display
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Combine multiple scanned documents into a single file with PaperPort™
- 6Printer Locked
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Paper Jam
- 9Replace Ink
- 10How to identify your Operating System (OS).
- 11What is Brother iPrint&Scan?
- 12How do I load paper?
- 13No Paper Fed
- 14"Offline" appears on the Status Monitor.
- 15Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17One or more of my colors are not printing (blank).
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Ink Low
- 24Ink Absorber Full
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29How do I factory reset the network settings?
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31Scan a document into PaperPort™ using the TWAIN driver
- 32The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Set up your Brother machine on a wireless network.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Printing/ Scanning with a mobile device
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Can I print from or scan to Android™ Smartphone?
- 43I'm using MagicJack and am having problems sending or receiving faxes.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Document Jam
- 48Protect your Brother machine against unauthorised access over the network
- 49Delete print jobs from the print queue.
- 50Delete numbers stored in my Brother machine's Caller ID History.