FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A3/Ledger paper
- 4Replace Ink
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8(Video) Load A4/Letter paper
- 9Paper Jam
- 10What is Brother iPrint&Scan?
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 13Paper Tray #1 not detected/ Paper Tray #2 not detected
- 14Paper Size Mismatch
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18No Paper / No Paper Fed
- 19Check the Print Quality
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Other Problems
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 23Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 24(Video) Set up your Brother machine
- 25(Video) Install Ink Cartridges
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Protect your Brother machine against unauthorised access over the network
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Check the Print Alignment from Your Brother Machine
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Document Jam
- 33Telephone Line Interference/VoIP.
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35How to identify your Operating System (OS).
- 36Confirm that a FAX I sent was received correctly.
- 37Correct the Paper Feed to Clear Vertical Lines
- 38Print as a Poster (Windows®)
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Load Paper in the Multi-purpose Tray (MP Tray)
- 42I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 43Enable the Brother machine's network interface.
- 44(Video) Unpack your Brother machine
- 45What is AirPrint?
- 46The printer status is Offline or Paused.
- 47When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 49Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 50(Video) Connect telephone line and power cords