FAQs & Troubleshooting
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303 Results
- 1Paper Size Mismatch
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3No Paper / No Paper Fed
- 4Paper Tray #1 not detected/ Paper Tray #2 not detected
- 5Paper Jam
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Replace Ink
- 8(Video) Load A3/Ledger paper
- 9(Video) Load A4/Letter paper
- 10(Video) Install Ink Cartridges
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 13Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 14Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Load Paper in the Multi-purpose Tray (MP Tray)
- 17How to identify your Operating System (OS).
- 18Improve poor print quality.
- 19Correct the Paper Feed to Clear Vertical Lines
- 20Setup a Brother machine on a wireless (Wi-Fi) network.
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 22Change the Print Setting Options When Having Printing Problems
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Set up a Scan to Network Profile
- 25Where can I find my Brother machine's serial number?
- 26What is Brother iPrint&Scan?
- 27Prevent Smudged Printouts and Paper Jams (Mac)
- 28Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Install Starter Ink
- 31One or more of my colors are not printing (blank).
- 32Load Photo Paper in Paper Tray #1
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 35What driver package format is supported by my Linux distribution?
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Telephone Line Interference/VoIP.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Document Jam
- 42Add your Brother machine with AirPrint (macOS)
- 43Print the Network Configuration Report
- 44Check the Print Quality
- 45The printer status is Offline or Paused.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Enable the Brother machine's network interface.
- 49Cannot Detect Ink Volume
- 50I cannot print on a wireless (Wi-Fi) network (Windows)