FAQs & Troubleshooting
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- 1Configure and use the Scan Key Tool (Linux)
- 2Replace Ink
- 3Check the Print Quality
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7One or more of my colors are not printing (blank).
- 8Command List of brscan. (Linux)
- 9Scan using XSane or GIMP (Linux)
- 10Paper Jam
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12(Video) Load A4/Letter paper
- 13Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Ink Low
- 16Reset Your Brother Machine
- 17Load envelopes
- 18What is Brother iPrint&Scan?
- 19Document Jam
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21(Video) Install Ink Cartridges
- 22The printer status is Offline or Paused.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Setup a Brother machine on a wireless (Wi-Fi) network.
- 25Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 28Load Documents in the Automatic Document Feeder (ADF)
- 29Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31How to identify your Operating System (OS).
- 32Cannot Detect
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34Change the Print Setting Options When Having Printing Problems
- 35Check the Print Alignment from Your Brother Machine
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Clean the Print Head from Your Brother Machine
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 40Correct the Paper Feed to Clear Vertical Lines
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Unable to Print XX
- 44Cannot Detect Ink Volume
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47Change the printer driver settings (Windows/macOS)
- 48Print as a Poster (Windows®)
- 49(Video) Connect telephone line and power cords
- 50Install Starter Ink