FAQs & Troubleshooting
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324 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3What is Brother iPrint&Scan?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Paper Jam
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7Connect your Brother machine to your mobile device via a wireless router or access point.
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9One or more of my colors are not printing (blank).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Cannot Detect
- 13Ink Low
- 14The printer status is Offline or Paused.
- 15Improve poor print quality.
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17How to identify your Operating System (OS).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Load envelopes
- 20"Offline" appears on the Status Monitor.
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 26No Paper Fed
- 27Set up your Brother machine on a wireless network.
- 28Load legal size paper in the paper tray.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Unable to Print 5X
- 31Ink Absorber Full
- 32Change the printer driver settings (Windows/macOS)
- 33Printing/ Scanning with a mobile device
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Unable to Print XX
- 38The scanner cover support has come off. (With Video Instructions)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Cover is Open
- 41Load paper in the paper tray
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Cannot Detect Ink Volume
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Forward a fax to another fax machine when my machine has a mechanical problem.
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Unable to Print 7X
- 50Wrong Paper Size