FAQs & Troubleshooting
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MFC-J475DW
325 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Replace Ink
4.
Paper Jam
5.
What is Brother iPrint&Scan?
6.
I cannot print using my Brother machine on a wireless network (Windows)
7.
Connect your Brother machine to your mobile device via a wireless router or access point.
8.
The printer status is Offline or Paused.
9.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
10.
Print using only the black ink cartridge when the Color cartridges have run out.
11.
Improve poor print quality.
12.
How to identify your Operating System (OS).
13.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
14.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
15.
One or more of my colors are not printing (blank).
16.
"Offline" appears on the Status Monitor.
17.
I still receive the error message "Paper Jam" after I removed the jammed paper.
18.
When I print, the pages are smudged with ink.
19.
Ink Low
20.
I cannot print using my Brother machine on a wireless network (Mac)
21.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
22.
Cannot Detect
23.
Unable to Print XX
24.
No Paper Fed
25.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
26.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
27.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
28.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
29.
Load envelopes
30.
Set up your Brother machine on a wireless network.