FAQs & Troubleshooting
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401 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Jam (With Video Instructions)
- 6I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Load paper in the paper tray.
- 9Set my most frequently used fax, copy, and scan settings as Shortcuts
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Document Jam
- 13How to identify your Operating System (OS).
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Improve poor print quality.
- 16Confirm that a FAX I sent was received correctly.
- 17Set the Time Zone
- 18Scratches (paper feed roller marks) appear at the center on the printed side on the glossy paper.
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Stains appear at the end of the printed/ copied documents.
- 21I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Change the number of times my Brother machine rings before it answers.
- 24Replace Ink
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Unable to Print 5X
- 27Ink Absorber Full
- 28Reset the print server to the default factory settings.
- 29The scanner cover support has come off. (With Video Instructions)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32What is Brother iPrint&Scan?
- 33Unable to Print 3X
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38Configure the printer driver to get correctly-ordered printouts.
- 39Print using only the black ink cartridge when the Color cartridges have run out.
- 40One or more of my colors are not printing (blank).
- 41When I print, the pages are smudged with ink.
- 42I'm using Macintosh. What is the PreScan option used for?
- 43I cannot print over a network using the XML Paper Specification Printer Driver.
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Connect your Brother machine to your mobile device via a wireless router or access point.
- 46Easy Scan to E-mail
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48What is Brother Web Connect?
- 49Configure a cover page for PC-FAX.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.