FAQs & Troubleshooting
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279 Results
- 1What is the recommended paper?
- 2Load envelopes
- 3Load paper in the paper tray
- 4Replace Ink
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6(Video) Load A4/Letter paper
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Ink Absorber Full / Ink Absorber Pad Full
- 13One or more of my colors are not printing (blank).
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15What is Brother iPrint&Scan?
- 16Cannot Detect
- 17Paper Jam
- 18(Video) Install Ink Cartridges
- 19Improve poor print quality.
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21How to identify your Operating System (OS).
- 22Paper tray not detected/ Paper tray #2 not detected
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24No Paper Fed
- 25After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Ink Low
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35(Video) Unpack your Brother machine
- 36"Offline" appears on the Status Monitor.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38The printer status is Offline or Paused.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42Sleep
- 43Delete print jobs from the print queue.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Cannot Detect Ink Volume
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47High Temperature
- 48Wrong Paper Size / Wrong Paper / Paper Size Mismatch
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)