FAQs & Troubleshooting
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279 Results
- 51I cannot save a file downloaded from the Brother support website (For Windows)
- 52Delete print jobs from the print queue.
- 53Printing/ Scanning with a mobile device
- 54What is Brother Web Connect?
- 55High Temperature
- 56No Ink Cartridge
- 57Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 58My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 59What driver package format is supported by my Linux distribution?
- 60When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 61Document Jam
- 62Send a fax
- 63Print the Network Configuration Report
- 64(Video) Connect telephone line and power cords
- 65I cannot find some option in the Printing preferences. (For Windows)
- 66Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 67Install Starter Ink
- 68The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 69The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 70The edge of glossy paper is smudged.
- 71Cover is Open
- 72Forward a fax to another fax machine when my machine has a mechanical problem.
- 73Glossy Paper does not feed correctly.
- 74I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 75The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 76What is AirPrint?
- 77Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 78When I print photos, the color quality is not good.
- 79Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 80Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 81Use voice mail on the same line as my Brother machine.
- 82Reset the network settings to the factory default
- 83I cannot find some options in the Print dialog box (macOS 11 or later)
- 84"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 85Install starter ink cartridges
- 86The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 87Open the "Scanners and Cameras" and Properties.
- 88I cannot make borderless prints.
- 89Out of Fax Memory
- 90Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 91Configure and use the Scan Key Tool (Linux)
- 92Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 93Receive faxes on the computer for Windows (PC-FAX Receive)
- 94Send a PC-FAX
- 95Adjust the Sleep Mode setting.
- 96Cannot print after a Windows 10 update (June 2020)
- 97When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 98Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 99Wrong Ink Color
- 100Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.