FAQs & Troubleshooting
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278 Results
- 1Replace Ink
- 2Paper Jam (With Video Instructions)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Ink Low
- 7(Video) Load A4/Letter paper
- 8The printer status is Offline or Paused.
- 9Load paper in the paper tray
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Ink Absorber Full / Ink Absorber Pad Full
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16How to identify your Operating System (OS).
- 17"Offline" appears on the Status Monitor.
- 18My Brother machine could not be found over the network when I installed drivers on my PC.
- 19Improve poor print quality.
- 20(Video) Install Ink Cartridges
- 21No Paper Fed
- 22Load an Envelope (Manual Feed Slot)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Cannot Detect Ink Volume
- 25What is Brother iPrint&Scan?
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27Document Jam (With Video Instructions)
- 28The scanner cover support has come off. (With Video Instructions)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30(Video) Set up your Brother machine
- 31I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 32Add your Brother machine with AirPrint (macOS)
- 33Configure and use the Scan to Network feature (For Windows)
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36One or more of my colors are not printing (blank).
- 37Easy Scan to E-mail
- 38(Video) Connect telephone line and power cords
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Set up your Brother machine on a wireless network.
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43Sleep
- 44My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Change the printer driver settings (Windows/macOS)
- 47Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 48Cannot Detect
- 49Use voice mail on the same line as my Brother machine.
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).