FAQs & Troubleshooting
Paper tray not detected/ Paper tray #2 not detected
There are two cases when the display shows this message. Follow the solution suitable for your case.
Cause1: The Paper tray is not completely inserted.
Slowly push the paper tray completely into the machine.
Cause2: Paper or a foreign object has prevented the paper tray from being inserted properly.
Click here to see the solution for "Paper Jam".
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
MFC-J4320DW, MFC-J4420DW, MFC-J460DW, MFC-J4620DW, MFC-J480DW, MFC-J485DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5920DW, MFC-J6520DW, MFC-J6720DW, MFC-J680DW, MFC-J6920DW, MFC-J6925DW, MFC-J775DW(XL), MFC-J880DW, MFC-J885DW, MFC-J985DW(XL)
To help us improve our support, please provide your feedback below.