FAQs & Troubleshooting
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- 1Load paper in the paper tray.
- 2Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6One or more of my colors are not printing (blank).
- 7Load envelopes into my machine
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Set my most frequently used fax, copy, and scan settings as Shortcuts
- 11The scanner cover support has come off. (With Video Instructions)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13The edge of glossy paper is smudged.
- 14One line (banding) appears at the end of the printed/ copied documents.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18When I print, the pages are smudged with ink.
- 19Paper Jam (With Video Instructions)
- 20Improve poor print quality.
- 21Replace Ink
- 22Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 23Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Stains appear at the end of the printed/ copied documents.
- 28Cannot Detect
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Connect your Brother machine to your mobile device via a wireless router or access point.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32The printer status is Offline or Paused.
- 33Store Speed Dial numbers on my Brother machine for easy dialing.
- 34Set up your Brother machine on a wireless network.
- 35Printing/ Scanning with a mobile device
- 36What is Brother iPrint&Scan?
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Reset the print server to the default factory settings.
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Install Starter Ink
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50I'm using MagicJack and am having problems sending or receiving faxes.