FAQs & Troubleshooting
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- 1Load paper in the paper tray.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Forward a fax to another fax machine when my machine has a mechanical problem.
- 4Set my most frequently used fax, copy, and scan settings as Shortcuts
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 7Improve poor print quality.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Configure and use the Scan to E-mail Server feature.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Ink Absorber Full
- 13Is there a way to view how much ink is remaining?
- 14Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 15Can I reduce printing noise of my Brother machine?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The scanner cover support has come off. (With Video Instructions)
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Install Starter Ink
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Set the date and time.
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Paper tray not detected
- 27Cannot Detect Ink Volume
- 28What is AirPrint?
- 29Ink Low
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Where can I get FaceFilter Studio and what can I do with this application?
- 32Add your Brother machine with AirPrint (macOS)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35Configure and use the Scan to FTP feature
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Printing/ Scanning with a mobile device
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41Cannot Detect
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43Configure the printer driver to get correctly-ordered printouts.
- 44No Paper Fed
- 45Out of Memory
- 46Replace Ink
- 47Why doesn't the machine answer when receiving a call?
- 48Confirm that a FAX I sent was received correctly.
- 49What is the BRAdmin Professional software used for?
- 50Print the Network Configuration Report.