FAQs & Troubleshooting
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359 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Make copies using my Brother machine.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I load paper?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Document Jam
- 12Paper Jam
- 13Replace Ink
- 14Load envelopes into my machine
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Can I use voice mail on the same line as my Brother machine?
- 22Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Connect your Brother machine to your mobile device via a wireless router or access point.
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Printing/ Scanning with a mobile device
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31The printer status is Offline or Paused.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 36Store a Speed Dial number from my Brother machine's Caller ID History.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Where is the USB port on the machine?
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Delete print jobs from the print queue.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 46No Ink Cartridge
- 47Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 48Change the number of times my Brother machine rings before it answers.
- 49How do I know which side up my photo paper should be in the tray?
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)