FAQs & Troubleshooting
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359 Results
- 1Make copies using my Brother machine.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Replace Ink
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 9Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 10"Offline" appears on the Status Monitor.
- 11Delete print jobs from the print queue.
- 12How do I load paper?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Printing/ Scanning with a mobile device
- 16How to identify your Operating System (OS).
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18What driver package format is supported by my Linux distribution?
- 19I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 20The printer status is Offline or Paused.
- 21Load legal size paper in the paper tray.
- 22Protect your Brother machine against unauthorised access over the network
- 23What is AirPrint?
- 24Ink Low
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26Connect your Brother machine to your mobile device via a wireless router or access point.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30What is Brother iPrint&Scan?
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Change the printer driver settings (Windows/macOS)
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37Paper Jam
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Set up your Brother machine on a wireless network.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45How do I know which side up my photo paper should be in the tray?
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48One or more of my colors are not printing (blank).
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.