FAQs & Troubleshooting
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327 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Cover is Open
- 7Replace Ink
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Scan and save a document in PDF format (Scan to File)
- 15Can I use voice mail on the same line as my Brother machine?
- 16Can I print from or scan to Android™ Smartphone?
- 17The printer status is Offline or Paused.
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19How do I load envelopes into my machine?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21What driver package format is supported by my Linux distribution?
- 22Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Where can I find the ink cartridges for my new Brother machine?
- 27Change the printer driver settings (Windows/macOS)
- 28How do I know which side up my photo paper should be in the tray?
- 29Paper Jam
- 30If I use the On/Off key to turn my machine off, can I still receive faxes?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33One or more of my colors are not printing (blank). What can I do?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39How do I know which receive mode to select?
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 42Where is the USB port on the machine?
- 43Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 44How to identify your Operating System (OS).
- 45Which E-mail packages are compatible with ControlCenter3?
- 46Can my Brother machine print a report to verify a fax I sent was received?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50How do I store Speed Dial numbers on my Brother machine for easy dialing?