FAQs & Troubleshooting
Popular |
326 Results
- 1Cover is Open
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Replace Ink
- 6Load paper in the paper tray
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8No Paper Fed
- 9"Offline" appears on the Status Monitor.
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12How do I know which side up my photo paper should be in the tray?
- 13The printer status is Offline or Paused.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18How to identify your Operating System (OS).
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21One or more of my colors are not printing (blank). What can I do?
- 22Paper Jam
- 23Set up your Brother machine on a wireless network.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26What driver package format is supported by my Linux distribution?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30I'm using Windows XP. I cannot scan with the USB cable.
- 31When I print, the pages are smudged with ink. What should I do?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33How do I load envelopes into my machine?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36Can I use AirPrint with my Brother machine?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Forward a fax to another fax machine when my machine has a mechanical problem.
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44I cannot make borderless prints.
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 47Make my copied images lighter or darker.
- 48When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 49Ink Low
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.