FAQs & Troubleshooting
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316 Results
- 1Protect your Brother machine against unauthorised access over the network
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Check the firmware version.
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When using Web Connect I receive an error message: Connection Error 01 -Unexpected Error Occurred. Start Over Again.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8What is Brother iPrint&Scan?
- 9Replace Ink
- 10I cannot install the printer driver or print in Windows 11.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Paper Jam
- 14Set up your Brother machine on a wireless network.
- 15Clear the "Busy, Try Again Later" message from my Brother machine's display.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Load paper in the paper tray
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20How do I know which side up my photo paper should be in the tray?
- 21How to identify your Operating System (OS).
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Install Starter Ink
- 24Printing/ Scanning with a mobile device
- 25Reduce the size of a received fax to fit the size of the paper in the Brother machine.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28The scanner cover support has come off. (With Video Instructions)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Where can I find the ink cartridges for my new Brother machine?
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Cannot Detect
- 34Load envelopes
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Cannot Detect Ink Volume
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39What is AirPrint?
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Change the printer driver settings (Windows/macOS)
- 42No Paper Fed
- 43Improve poor print quality.
- 44What driver package format is supported by my Linux distribution?
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Print the Network Configuration Report.
- 47Add your Brother machine with AirPrint (macOS)
- 48Cannot print after a Windows 10 update (June 2020)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.