FAQs & Troubleshooting
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MFC-J285DW
322 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
Protect your Brother machine against unauthorised access over the network
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
What is Brother iPrint&Scan?
6.
I still receive the error message "Paper Jam" after I removed the jammed paper.
7.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
10.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
11.
When using Web Connect I receive an error message: Connection Error 01 -Unexpected Error Occurred. Start Over Again.
12.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
13.
Print using only the black ink cartridge when the Color cartridges have run out.
14.
Replace Ink
15.
Clear the "Busy, Try Again Later" message from my Brother machine's display.
16.
Can I print from and scan to iPhone, iPod touch and iPad?
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
Paper Jam
19.
Store a Speed Dial number from my Brother machine's Caller ID History.
20.
Can I print from or scan to Android™ Smartphone?
21.
The scanner cover support has come off. (With Video Instructions)
22.
Check the firmware version.
23.
What driver package format is supported by my Linux distribution?
24.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
25.
The printer status is Offline or Paused.
26.
Use voice mail on the same line as my Brother machine.
27.
I cannot install Brother drivers on Debian 10 or later (Linux)
28.
Install Starter Ink
29.
When I print, the pages are smudged with ink.
30.
Load envelopes