FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When printing documents the characters appear ghosted, blurry, or doubled.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Load paper in the paper tray
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I use voice mail on the same line as my Brother machine?
- 13Replace Ink
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15The printer status is Offline or Paused.
- 16I am having an issue receiving faxes.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19What is Brother iPrint&Scan?
- 20One or more of my colors are not printing (blank). What can I do?
- 21When I print, the pages are smudged with ink. What should I do?
- 22Paper Jam
- 23How do I know which side up my photo paper should be in the tray?
- 24How do I load envelopes into my machine?
- 25Can my Brother machine print a report to verify a fax I sent was received?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30What is Distinctive Ring and how do I program it?
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Change the printer driver settings (Windows/macOS)
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41How to identify your Operating System (OS).
- 42Where can I find the ink cartridges for my new Brother machine?
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46Print the WLAN report
- 47I cannot send a fax using PC-FAX (Windows 10)
- 48Set up your Brother machine on a wireless network.
- 49If I use the On/Off key to turn my machine off, can I still receive faxes?
- 50Configure a cover page for PC-FAX.