FAQs & Troubleshooting
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247 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4Replace Ink
- 5Document Jam
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to Print 5X
- 8Load envelopes
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Install Starter Ink
- 11One or more of my colors are not printing (blank).
- 12Paper Jam
- 13Why does the "No Response/Busy" message appear on my Brother machine?
- 14Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 15Cannot Detect
- 16Stop the Brother Help button from automatically loading
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18How to identify your Operating System (OS).
- 19Out of Fax Memory
- 20What is Distinctive Ring and how do I program it?
- 21What driver package format is supported by my Linux distribution?
- 22The scanner cover support has come off. (With Video Instructions)
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25How do I know which side up my photo paper should be in the tray?
- 26Load legal size paper in the paper tray.
- 27Can I use voice mail on the same line as my Brother machine?
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Ink Absorber Full
- 30Unable to Print 3X
- 31Where can I find the ink cartridges for my new Brother machine?
- 32Unable to Print XX
- 33Wrong Paper Size
- 34Wrong Ink Color
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38Out of Memory
- 39Why doesn't the machine answer when receiving a call?
- 40How do I make my faxed documents lighter or darker? (Fax Contrast)
- 41Change the printer driver settings (Windows/macOS)
- 42The printer status is Offline or Paused.
- 43Ink Low
- 44Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 45No Paper Fed
- 46Cover is Open
- 47Where is the USB port on the machine?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Load paper in the paper tray
- 50"Offline" appears on the Status Monitor.