FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7The color of your printouts is not what you expected
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10Replace the Waste Toner Box
- 11How to identify your Operating System (OS).
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13The printer status is Offline or Paused.
- 14Replace the Toner Cartridge
- 15Ghosting images
- 16Paper is Jammed Inside the Machine
- 17Document Jam
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Uneven color density across the page
- 20Paper is Jammed in the 2-sided Tray
- 21Replace the Drum Unit
- 22Use Universal Print (Windows)
- 23Correct the Color Printing
- 24Print the Network Configuration Report
- 25Vertical colored streaks or bands appear on the page
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Load Documents in the Automatic Document Feeder (ADF)
- 28Can I print in monochrome if one of the color toners run out?
- 29Toner scatter or toner stain
- 30Paper is Jammed in the Back of the Machine
- 31Add your Brother machine with AirPrint (macOS)
- 32Adjust color settings by using the custom setting in the printer driver (Windows only)
- 33Unusable Device
- 34Check the remaining ink or toner level (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Protect your Brother machine against unauthorised access over the network
- 37What is the recommended paper?
- 38Color offset
- 39What is the default password for my Brother machine?
- 40Media Type Mismatch or Media Mismatch
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Condensation
- 44Cannot Detect
- 45What is the default password for my BRAdmin or Web Based Management?
- 46Cannot print after a Windows 10 update (June 2020)
- 47Out of Memory/Print Data Full
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49The scanning speed is slow when scanning from my machine. (Windows)
- 50Wireless setup is requesting a WPS PIN to complete the setup