FAQs & Troubleshooting
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373 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Load paper in the paper tray
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Parts
- 6Replace Belt
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Replace WT Box
- 15Can I print from or scan to Android™ Smartphone?
- 16Curled or wavy
- 17Jam MP Tray
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Replace Drum
- 20Jam Rear
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22White streaks or bands down the page
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24Replace Toner
- 25The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28Turn the Toner Save mode on or off
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Jam Tray 1 / Jam Tray 2
- 31Colored lines across the page
- 32Belt End Soon
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Uneven density appears periodically across the page.
- 36Clean the scanner to improve the copy or fax quality (video instructions available)
- 37Colored streaks or bands down the page
- 38What driver package format is supported by my Linux distribution?
- 39Adjust color settings by using the custom setting in the printer driver
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 41The printer status is Offline or Paused.
- 42Wrinkle
- 43White lines, bands or ribbing across the page
- 44White spots or hollow print
- 45WT Box End Soon
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Toner scatter or toner stain
- 48Jam Inside
- 49Reset the network settings to the factory default (video instructions available)
- 50No Paper