FAQs & Troubleshooting
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371 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Clean the scanner to improve the copy or fax quality (video instructions available)
- 3Load paper in the paper tray
- 4Replace Toner
- 5The printer status is Offline or Paused.
- 6Replace Belt
- 7Replace Parts
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Jam Duplex
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Curled or wavy
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Replace WT Box
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Replace Drum
- 18What is Brother iPrint&Scan?
- 19How to identify your Operating System (OS).
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Offset image
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 23Toner Low
- 24Envelope creases
- 25Install extra memory
- 26No Paper
- 27The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 28Toner scatter or toner stain
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30I am unable to change my Brother machine's Receive Mode.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 34Wrinkle
- 35Confirm that a FAX I sent was received correctly
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Toner Error
- 41"Offline" appears on the Status Monitor.
- 42Jam Rear
- 43Jam Inside
- 44Delete print jobs from the print queue.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.