FAQs & Troubleshooting
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343 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What is Brother iPrint&Scan?
- 9What can happen if the wrong paper is used in your machine.
- 10When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 11Adjust color settings by using the custom setting in the printer driver
- 12The printer status is Offline or Paused.
- 13White streaks or bands appear down the page.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Nothing is printed on the page or some colors are missing.
- 17What driver package format is supported by my Linux distribution?
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22Printouts have wrinkles.
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 25Scan and save a document in PDF format (Scan to File)
- 26Can I use voice mail on the same line as my Brother machine?
- 27Vertical colored streaks or bands appear on the page.
- 28What is the "Station ID" and how do I set it?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 31Tips for copy/scanning and preventing document jams
- 32How do I turn off/on the Toner Save Mode?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35Which E-mail packages are compatible with ControlCenter3?
- 36Colors are light or unclear on the whole page.
- 37How to identify your Operating System (OS).
- 38I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 43Spots are printed at 75mm.
- 44Colored lines appear across the page.
- 45White spots or hollow print appears.
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48What is Distinctive Ring and how do I program it?
- 49Confirm that a FAX I sent was received correctly
- 50Pre-Required Procedures (Linux)