FAQs & Troubleshooting
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341 Results
- 51Configure a cover page for PC-FAX.
- 52I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 53I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 54How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 55How do I clear the message "Document Jam" from the LCD display?
- 56I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 57Confirm that a FAX I sent was received correctly
- 58What is the BRAdmin Professional software used for?
- 59I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 60Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 61Scan and save a document in PDF format (Scan to File)
- 62Verify if the Brother machine has a dial tone
- 63Spots are printed at 75mm.
- 64Colored lines appear across the page.
- 65White lines or bands or ribbing appear across the page.
- 66How do I turn off/on the Toner Save Mode?
- 67The image is ghosted.
- 68White spots or hollow print appears.
- 69I cannot save a file downloaded from the Brother support website (For Windows)
- 70Download a file from the "Downloads" section and save it to Windows 8 computer.
- 71I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 72Print a web page from iPrint&Scan when using an Android™ mobile device.
- 73How to identify your Operating System (OS).
- 74I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 75The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 76I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 77Change the printer driver settings (Windows/macOS)
- 78Scan multiple pages into one file instead of each scan being saved as a separate file.
- 79Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 80Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 81I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 82When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 83Can I transfer faxes to the PC when my machine has a mechanical problem?
- 84How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 85How do I clear the message "Jam Inside" from the LCD display?
- 86How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 87How do I clear the message "Jam MP Tray" from the LCD display?
- 88What is Distinctive Ring and how do I program it?
- 89Printouts have wrinkles.
- 90How do I install the Optional Tray Unit?
- 91I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 92Firewall port requirements of the Scan Key Tool (Linux)
- 93Install the built-in drivers (For Windows 8 and Windows 10)
- 94I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 95I cannot send a fax using PC-FAX (Windows 10)
- 96Install PaperPort™ 12SE / 14SE onto Windows 10.
- 97Protect your Brother machine against unauthorised access over the network
- 98I cannot find some option in the Printing preferences. (For Windows)
- 99The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 100A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.