FAQs & Troubleshooting
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342 Results
- 51The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 52Locate files scanned with ControlCenter3 (For Windows)
- 53I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 54Can I transfer faxes to the PC when my machine has a mechanical problem?
- 55Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 56What can happen if the wrong paper is used in your machine.
- 57How do I install the Optional Tray Unit?
- 58Replace the toner cartridge
- 59My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 60I cannot install Brother drivers on Debian 10 or later (Linux)
- 61Protect your Brother machine against unauthorised access over the network
- 62Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 63I cannot find some option in the Printing preferences. (For Windows)
- 64The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 65Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 66How to identify your Operating System (OS).
- 67The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 68Configure a cover page for PC-FAX.
- 69The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 70When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 71I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 72When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 73How do I clear the message "Jam MP Tray" from the LCD display?
- 74What is Distinctive Ring and how do I program it?
- 75Confirm that a FAX I sent was received correctly
- 76Replace the drum unit.
- 77Colors are light or unclear on the whole page.
- 78What is the recommended paper?
- 79Color around the edge of printing is incorrect.
- 80Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 81I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 82Scan from the Brother iPrint&Scan application using Windows Phone.
- 83Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 84The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 85Can I print on transparencies e.g. for overhead projectors?
- 86Print a web page from iPrint&Scan when using an Android™ mobile device.
- 87The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 88Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 89Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 90Locate files scanned with ControlCenter2 (For Macintosh)
- 91The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 92Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 93I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 94Change the user interface of ControlCenter3
- 95Which E-mail packages are compatible with ControlCenter3?
- 96How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 97The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 98What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 99What is the BRAdmin Professional software used for?
- 100What driver package format is supported by my Linux distribution?