FAQs & Troubleshooting
![]() |
Popular |
343 Results
- 1I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2Tips for copy/scanning and preventing document jams
- 3Adjust color settings by using the custom setting in the printer driver
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Printouts have wrinkles.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Nothing is printed on the page or some colors are missing.
- 10Can I print from or scan to Android™ Smartphone?
- 11What is Brother iPrint&Scan?
- 12The printer status is Offline or Paused.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14How do I improve the color density? (Print Calibration)
- 15What is the "Station ID" and how do I set it?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 18White streaks or bands appear down the page.
- 19How do I install additional memory?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Pre-Required Procedures (Linux)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Can I use voice mail on the same line as my Brother machine?
- 24Colored lines appear across the page.
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Printouts have toner scatter or toner stain.
- 35Colors are light or unclear on the whole page.
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37How do I turn off/on the Toner Save Mode?
- 38Protect your Brother machine against unauthorised access over the network
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43What kind of memory can I use?
- 44How do I install the Optional Tray Unit?
- 45What is the BRAdmin Professional software used for?
- 46What driver package format is supported by my Linux distribution?
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Spots are printed at 75mm.
- 49Color around the edge of printing is incorrect.
- 50White spots or hollow print appears.