FAQs & Troubleshooting
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342 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12What is the "Station ID" and how do I set it?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Tips for copy/scanning and preventing document jams
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Printouts have wrinkles.
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23The image is ghosted.
- 24When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 29Adjust color settings by using the custom setting in the printer driver
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 32Printouts have toner scatter or toner stain.
- 33Colored lines appear across the page.
- 34White lines or bands or ribbing appear across the page.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36How do I turn off/on the Toner Save Mode?
- 37Vertical colored streaks or bands appear on the page.
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44How do I replace the belt unit?
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46The printer status is Offline or Paused.
- 47Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 48Spots are printed at 75mm.
- 49White streaks or bands appear down the page.
- 50Nothing is printed on the page or some colors are missing.