FAQs & Troubleshooting
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342 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12What is the "Station ID" and how do I set it?
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15Tips for copy/scanning and preventing document jams
- 16Printouts have wrinkles.
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 25White lines or bands or ribbing appear across the page.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 33How do I replace the belt unit?
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Adjust color settings by using the custom setting in the printer driver
- 36The printer status is Offline or Paused.
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Printouts have toner scatter or toner stain.
- 40Spots are printed at 75mm.
- 41White streaks or bands appear down the page.
- 42Colored lines appear across the page.
- 43The image is ghosted.
- 44Vertical colored streaks or bands appear on the page.
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48How do I install the Optional Tray Unit?
- 49Replace the toner cartridge
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)