FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Can I print from or scan to Android™ Smartphone?
- 5Why do paper jams occur when feeding envelopes?
- 6How do I reset the printer settings to the default settings?
- 7Scan and save a document in PDF format (Scan to File)
- 8How can I activate/deactivate the Toner Save Mode?
- 9How to identify your Operating System (OS).
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Lines appears across the page.
- 14The printer status is Offline or Paused.
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 21Printouts are faint.
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23Change the printer driver settings (Windows/macOS)
- 24Printouts have wrinkles or creases.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30Vertical black lines or streaks appear on the printout.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 33I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 34Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 35"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 36What can happen if the wrong paper is used in your machine.
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38Can I print using the IPP protocol on Windows XP?
- 39How do I install additional memory?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41What driver package format is supported by my Linux distribution?
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43How do I replace the transfer roller?
- 44White lines or bands or ribbing appear across the page.
- 45Toner smears when rubbed.
- 46Dirty spots are printed.
- 47Windows 10 Support Information
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.