FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3How do I reset the printer settings to the default settings?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Why do paper jams occur when feeding envelopes?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7My FAX/MFC will not Dial. Why?
- 8Printouts are faint.
- 9Nothing is printed on the page or some colors are missing.
- 10Delete print jobs from the print queue.
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The printer status is Offline or Paused.
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 17"Paper Jam B" error appears on the LCD. What should I do?
- 18How do I install additional memory?
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20Vertical black lines or streaks appear on the printout.
- 21How do I replace the transfer roller?
- 22Set up my Brother machine to forward the received faxes to another location.
- 23I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 24Scan and save a document in PDF format (Scan to File)
- 25How do I clear error Stacker Full?
- 26White streaks or bands appears down the page.
- 27What is the Network Shared printing?
- 28Check the IP addresses of your PC and the Brother machine
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30"No TR Roller" error appears on the LCD. What should I do?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 33I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 34The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37How to identify your Operating System (OS).
- 38Change the printer driver settings (Windows/macOS)
- 39I'm using MagicJack and am having problems sending or receiving faxes.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Why doesn't the machine answer when receiving a call?
- 45Can I reduce the size of a received fax on this machine?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47"Paper Jam C" error appears on the LCD. What should I do?
- 48"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50How do I replace the fuser unit?