FAQs & Troubleshooting
Popular |
MFC-9420CN
292 Results
1.
How do I reset the printer settings to the default settings?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Why do paper jams occur when feeding envelopes?
4.
The printer status is Offline or Paused.
5.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
6.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
7.
Printouts have wrinkles or creases.
8.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
Can I print from or scan to Android™ Smartphone?
12.
Scan and save a document in PDF format (Scan to File)
13.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
14.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
15.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
16.
Can I print from DOS applications?
17.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
18.
How do I replace the transfer roller?
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
21.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
22.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
23.
ControlCenter3 displays a blank screen at startup (Windows)
24.
Download a file from the "Downloads" section and save it to Windows 8 computer.
25.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
26.
What driver package format is supported by my Linux distribution?
27.
Pre-Required Procedures (Linux)
28.
Install the built-in drivers (For Windows 8 and Windows 10)
29.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
30.
How to identify your Operating System (OS).