FAQs & Troubleshooting
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349 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Scan and save a document in PDF format (Scan to File)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The toner does not fix to paper well. (Poor fixing)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Can I print from or scan to Android™ Smartphone?
- 10What is Brother iPrint&Scan?
- 11Reset the network settings to the factory default
- 12I am asked to enter a password when starting the Remote Setup application. What is the password?
- 13Print on plain paper or bond paper from the Manual feed slot
- 14Printouts are curled or wavy.
- 15Printouts have wrinkles.
- 16The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The printer status is Offline or Paused.
- 19Turn the Toner Save Mode on or off.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22How to identify your Operating System (OS).
- 23Carry out calibration to improve the color density
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Set up your Brother machine on a wireless network.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Transfer faxes to the PC when my machine has a mechanical problem
- 30What driver package format is supported by my Linux distribution?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34I'm having a problem with the print quality. How can I solve it?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Adjust color settings by using the custom setting in the printer driver
- 37I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 38Reset the network settings to the factory default (video instructions).
- 39Delete print jobs from the print queue.
- 40No Belt Unit
- 41What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42What kind of memory can I use?
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Configure and use the Scan to FTP feature
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 49Jam Tray
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.