FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Jam Inside
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Drum
- 5Replace Toner
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12Configure and use the Scan to Network feature (For Windows)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17The printer status is Offline or Paused.
- 18What is Brother iPrint&Scan?
- 19Duplex (two-sided) scan
- 20The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23"Offline" appears on the Status Monitor.
- 24How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 25Wrinkles or creases
- 26Jam Rear
- 27No Paper
- 28How to identify your Operating System (OS).
- 29Manual Feed
- 30Envelope creases
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32When I make a copy using Legal size paper the image or text is cut off.
- 33Jam MP Tray
- 34Black toner marks across the page
- 35Cover is Open
- 36Drum Error (Drum!)
- 37Page skewed
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40Curled or wavy
- 41Turn the Toner Save mode on or off
- 42Black lines down the page
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Replace PF Kit xx
- 46Gray background
- 47Replace Fuser
- 48Document Jam
- 49Jam Duplex
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?