FAQs & Troubleshooting
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370 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Jam Inside
- 5Replace Toner
- 6I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 7Replace Drum
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Document Jam
- 10Duplex (two-sided) scan
- 11Can I print from or scan to Android™ Smartphone?
- 12Jam Rear
- 13How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Wrinkles or creases
- 16Jam Duplex
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24When I make a copy using Legal size paper the image or text is cut off.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Set up your Brother machine on a wireless network.
- 27White spots or black spots at 1.5 in. (39 mm) intervals or random spots
- 28Jam MP Tray
- 29Curled or wavy
- 30Replace Fuser
- 31Hollow print
- 32Jam Tray 1 / Jam Tray 2
- 33White lines down the page
- 34Cover is Open
- 35The printer status is Offline or Paused.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Why doesn't the machine answer when receiving a call?
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40No Paper
- 41What driver package format is supported by my Linux distribution?
- 42Configure and use the Scan to Network feature (For Windows)
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44How to identify your Operating System (OS).
- 45I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 46Manual Feed
- 47Page skewed
- 48Duplex Disabled
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50"Offline" appears on the Status Monitor.
