FAQs & Troubleshooting
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367 Results
- 1Replace Drum
- 2I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 3Jam Inside
- 4Replace Toner
- 5When I make a copy using Legal size paper the image or text is cut off.
- 6Document Jam
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8No Paper
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Duplex (two-sided) scan
- 11Jam Tray 1 / Jam Tray 2
- 12Replace Fuser
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15Jam Rear
- 16Curled or wavy
- 17Set up your Brother machine on a wireless network.
- 18"Offline" appears on the Status Monitor.
- 19How to identify your Operating System (OS).
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Replace PF Kit xx
- 24Replace Laser
- 25Jam Duplex
- 26Configure and use the Scan to Network feature (For Windows)
- 27Wrinkles or creases
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31Scan Unable xx
- 32Manual Feed
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Setup and use Brother PC-FAX receiving
- 35How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 36When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 37Print the Network Configuration List
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Jam MP Tray
- 40No Toner
- 41Cover is Open
- 42Drum Error (Drum!)
- 43Configure and use the Scan to E-mail Server feature.
- 44What is Brother iPrint&Scan?
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Fuser Error or Self-Diagnostic
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48Page skewed
- 49Out of Memory
- 50Reset the network settings to the factory default (video instructions).