FAQs & Troubleshooting
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308 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9How to identify your Operating System (OS).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16How do I clear the message "Paper Jam Duplex" from the LCD?
- 17How do I improve the copy or fax quality?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 21My envelopes are jamming. What can I do?
- 22What driver package format is supported by my Linux distribution?
- 23Pre-Required Procedures (Linux)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The printer status is Offline or Paused.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29How do I clear the message "Document Jam" from the display?
- 30What kind of memory can I use?
- 31Why doesn't the machine answer when receiving a call?
- 32Can I print from DOS applications?
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 42What can happen if the wrong paper is used in your machine.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 45What is the suffix and prefix for the Fax to Server feature?
- 46Cannot print after a Windows 10 update (June 2020)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Delete print jobs from the print queue.
- 49I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options