FAQs & Troubleshooting
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221 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3How to identify your Operating System (OS).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14Can I print from or scan to Android™ Smartphone?
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17The printer status is Offline or Paused.
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19How do I improve the copy or fax quality?
- 20What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22Print the Network Configuration page
- 23How can I clear the "PLS OPEN COVER" error message on LCD?
- 24I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30Does NC-2200w work with Windows Vista?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32What is a "Generic PCL Driver"?
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I print from DOS applications?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38How do I factory reset the print server?
- 39How do I install the Optional Tray Module?
- 40I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Configure the Scan to Email Feature (Linux)
- 43I cannot print from my computer via USB.
- 44PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 45The Interface of the Control Center has changed suddenly. Why?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Replace the drum unit.
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Delete print jobs from the print queue.
- 50Open the Control Panel (For Windows)