FAQs & Troubleshooting
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221 Results
- 1What can happen if the wrong paper is used in your machine.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 4How to identify your Operating System (OS).
- 5Functions supported in the Windows 7 built-in drivers
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9Change the printer driver settings (Windows/macOS)
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11I cannot use the "Modules Update" button on Web BRAdmin.
- 12Replace the drum unit.
- 13Windows 10 Support Information
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 20Why doesn't the machine answer when receiving a call?
- 21Can I print from DOS applications?
- 22How do I clear the "Awaiting Redial" message?
- 23How do I factory reset the print server?
- 24Print the Network Configuration page
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Verify if the Brother machine has a dial tone
- 27Delete print jobs from the print queue.
- 28Open the Control Panel (For Windows)
- 29The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33The paper is skewed when it's printed.
- 34I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 35The keys on the control panel do not respond.
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 39All print jobs are aborted and nothing is printed. (Linux)
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41Can I print from or scan to Android™ Smartphone?
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 44I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Why are my sent faxes always received with a black vertical line down the page?
- 47What does "MACHINE ERROR XX" mean?
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49Replace the toner cartridge.
- 50I cannot install the driver when using the Driver Install Tool. (Linux)