FAQs & Troubleshooting
Popular |
216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5Delete print jobs from the print queue.
- 6How to identify your Operating System (OS).
- 7What is the Network Shared printing?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13What is Distinctive Ring and how do I program it?
- 14How do I install additional memory?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19Pre-Required Procedures (Linux)
- 20I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24How do I factory reset the print server?
- 25I am experiencing problems sending a fax, what can I do?
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Check the IP addresses of your PC and the Brother machine
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31The machine does not print anything.
- 32How do I improve the copy or fax quality?
- 33Can I confirm that the FAX was sent correctly?
- 34Can I reduce the size of a received fax on this machine?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Can I print from DOS applications?
- 37What can happen if the wrong paper is used in your machine.
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41What is the BRAdmin Professional software used for?
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43I'm using Macintosh®. What are the settings in the Scanner window used for?
- 44Scan using XSane or GIMP (Linux)
- 45I cannot scan when using SELinux (Security-Enhanced Linux)
- 46Uninstall printer drivers (Linux)
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 50When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?