FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3Functions supported in the Windows 7 built-in drivers
- 4What is Distinctive Ring and how do I program it?
- 5I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 9The printer status is Offline or Paused.
- 10How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12What can happen if the wrong paper is used in your machine.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16How to identify your Operating System (OS).
- 17I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 18When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 21How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 22Can I print from DOS applications?
- 23When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 24Replace the toner cartridge.
- 25Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 26Large characters are printed incorrectly. (Linux)
- 27When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 28Pre-Required Procedures (Linux)
- 29Windows 10 Support Information
- 30The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 31Change the printer driver settings (Windows/macOS)
- 32I'm using MagicJack and am having problems sending or receiving faxes.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Why doesn't my Brother machine have a dial tone?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38I am experiencing problems receiving faxes. What can I do?
- 39I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 40Can I reduce the size of a received fax on this machine?
- 41My FAX/MFC will not Dial. Why?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 47I cannot scan when using SELinux (Security-Enhanced Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)