FAQs & Troubleshooting
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MFC-8500
205 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
What driver package format is supported by my Linux distribution?
3.
Can I print from or scan to Android™ Smartphone?
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
6.
My FAX/MFC will not Dial. Why?
7.
I cannot install Brother drivers on Debian 10 or later (Linux)
8.
How to identify your Operating System (OS).
9.
Change the printer driver settings (Windows/macOS)
10.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
11.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
The paper is skewed when it's printed.
13.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
14.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
15.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
16.
Pre-Required Procedures (Linux)
17.
Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
18.
Delete print jobs from the print queue.
19.
Functions supported in the Windows 7 built-in drivers
20.
I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
21.
Can I print from DOS applications?
22.
I'm using Windows. I can't receive a PC-FAX.
23.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
24.
Install the built-in drivers (For Windows 8 and Windows 10)
25.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
26.
How do I clean the Scanner to improve the copy or fax quality?
27.
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
28.
I'm using MagicJack and am having problems sending or receiving faxes.
29.
How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
30.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?