FAQs & Troubleshooting
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315 Results
- 51I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 52I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 53My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 54How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 55What driver package format is supported by my Linux distribution?
- 56I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 57ControlCenter3 displays a blank screen at startup (Windows)
- 58Set up an outgoing message for Fax/Tel Mode.
- 59Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 60The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 61How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 62Can I print a report that will show all of my Speed Dial and Group numbers?
- 63When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 64What is Distinctive Ring and how do I program it?
- 65Configure a cover page for PC-FAX.
- 66I'm using MagicJack and am having problems sending or receiving faxes.
- 67I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 68Can I use voice mail on the same line as my Brother machine?
- 69Cannot print after a Windows 10 update (June 2020)
- 70Delete print jobs from the print queue.
- 71Which E-mail packages are compatible with ControlCenter3?
- 72I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 73I'm using Macintosh. What is the PreScan option used for?
- 74Windows 10 Support Information
- 75Open the "Scanners and Cameras" and Properties.
- 76When I scan a document using ControlCenter, the scanned file size is too big.
- 77Verify if the Brother machine has a dial tone
- 78How do I adjust the voice volume on the cordless handset of my Brother machine?
- 79How do I clear the message "No Paper Fed" from the display?
- 80Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 81I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 82How do I clean the Scanner to improve the copy or fax quality?
- 83I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 84I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 85Locate files scanned with ControlCenter2 (For Macintosh)
- 86I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 87Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 88Improve poor print quality.
- 89Can I still receive faxes or calls when the machine is switched off?
- 90I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 91The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 92Set up your Brother machine on a wireless network.
- 93I cannot print using my Brother machine on a wireless network (Windows)
- 94I cannot print using my Brother machine on a wireless network (Mac)
- 95Discover the MAC address of the Brother network card
- 96The edge of glossy paper is smudged.
- 97Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 98When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 99I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 100Scan a document in Windows 8 and Windows 10.