FAQs & Troubleshooting
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315 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Where can I find my Brother machine's serial number?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14How do I load paper?
- 15How do I set a password on my Brother network card?
- 16One or more of my colors are not printing (blank). What can I do?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18Why doesn't the machine answer when receiving a call?
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21How do I know which side up my photo paper should be in the tray?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24When I print, the pages are smudged with ink. What should I do?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How to identify your Operating System (OS).
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 28I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Protect your Brother machine against unauthorised access over the network
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Discover the MAC address of the Brother network card
- 38I'm using MagicJack and am having problems sending or receiving faxes.
- 39When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 42How do I factory reset the print server?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44How do I know the current network configuration?
- 45Windows 10 Support Information
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47How do I clear the message "No Paper Fed" from the display?
- 48Scan a document from a Windows XP application
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)