FAQs & Troubleshooting
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316 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What driver package format is supported by my Linux distribution?
- 5The printer status is Offline or Paused.
- 6One or more of my colors are not printing (blank). What can I do?
- 7How to identify your Operating System (OS).
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm using MagicJack and am having problems sending or receiving faxes.
- 10Scan and save a document in PDF format (Scan to File)
- 11What kind of Media Adapter can I use?
- 12How do I factory reset the print server?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Uninstall printer drivers (Linux)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Can I use voice mail on the same line as my Brother machine?
- 17When I print, the pages are smudged with ink. What should I do?
- 18Delete print jobs from the print queue.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20How do I set a password on my Brother network card?
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24Important points you need to confirm before configuring your Brother machine for a wireless network.
- 25How do I clear the message "No Paper Fed" from the display?
- 26When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 27I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Pre-Required Procedures (Linux)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 33How do I know which side up my photo paper should be in the tray?
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36How do I clear Machine Error 46?
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 41Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 42When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44What is the BRAdmin Professional software used for?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46How do I know the current network configuration?
- 47Open the Control Panel (For Windows)
- 48Why does the "No Response/Busy" message appear on my Brother machine?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)
