FAQs & Troubleshooting
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330 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2My printed documents are missing black.
- 3Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Protect your Brother machine against unauthorised access over the network
- 7Load photo paper into my machine.
- 8Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 9The printer status is Offline or Paused.
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Load paper in the paper tray
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15What is Brother iPrint&Scan?
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18How do I know which side up my photo paper should be in the tray?
- 19Ink Low
- 20Scan and save a document in PDF format (Scan to File)
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23My printed documents are missing colors.
- 24Replace Ink
- 25What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 26What is the BRAdmin Professional software used for?
- 27How do I load envelopes into my machine?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29I cannot install the printer driver or print in Windows 11.
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 36Stop my Brother machine from automatically redialing a number.
- 37Can I print from or scan to Android™ Smartphone?
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Is my Brother machine compatible with Windows Vista?
- 40Can third party ink be used to refill the ink cartridges?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 43I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 44Where do I find manuals for my Brother machine?
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50How do I clear the message "Cannot Detect" from the display?