FAQs & Troubleshooting
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329 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Load paper in the paper tray
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9How to identify your Operating System (OS).
- 10When I print, the pages are smudged with ink. What should I do?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I cannot make borderless prints.
- 19Change the printer driver settings (Windows/macOS)
- 20When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Load photo paper into my machine.
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31I am unable to change my Brother machine's Receive Mode.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The printer status is Offline or Paused.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Can I use voice mail on the same line as my Brother machine?
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37My printed documents are missing colors.
- 38Replace Ink
- 39What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43Enable the Brother machine's network interface.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46The edge of glossy paper is smudged.
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 49I cannot remove red-eye.
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.