FAQs & Troubleshooting
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331 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Load paper in the paper tray
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Paper Jam
- 10How do I load envelopes into my machine?
- 11The printer status is Offline or Paused.
- 12Replace Ink
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Load legal size paper in the paper tray.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17Wireless Setup Assistant
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23What driver package format is supported by my Linux distribution?
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 28Can I use voice mail on the same line as my Brother machine?
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30When I print, the pages are smudged with ink. What should I do?
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Delete print jobs from the print queue.
- 34How do I improve my Brother machine's print and copy speeds?
- 35Confirm that a FAX I sent was received correctly.
- 36How do I factory reset the network settings?
- 37What is the BRAdmin Professional software used for?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Scan and save a document in PDF format (Scan to File)
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46How to identify your Operating System (OS).
- 47Configure a cover page for PC-FAX.
- 48Change the printer driver settings (Windows/macOS)
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50How do I store Speed Dial numbers on my Brother machine for easy dialing?