FAQs & Troubleshooting
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328 Results
- 51Load legal size paper in the paper tray.
- 52How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 53When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 54What is the BRAdmin Professional software used for?
- 55How do I load envelopes into my machine?
- 56Why is it necessary for my machine to go through regular cleaning cycles?
- 57I cannot print using my Brother machine on a wireless network (Windows)
- 58I cannot save a file downloaded from the Brother support website (For Windows)
- 59Protect your Brother machine against unauthorised access over the network
- 60Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 61I still receive the error message "Paper Jam" after I removed the jammed paper.
- 62The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 63Configure a cover page for PC-FAX.
- 64Change the printer driver settings (Windows/macOS)
- 65Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 66Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 67How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 68What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 69I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 70My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 71What driver package format is supported by my Linux distribution?
- 72The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 73My printed documents are missing colors.
- 74I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 75Download a file from the "Downloads" section and save it to Windows 8 computer.
- 76Load photo paper into my machine.
- 77Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 78The edge of glossy paper is smudged.
- 79I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 80When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 81When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 82I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 83Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 84My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 85Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 86Why doesn't my Brother machine have a dial tone?
- 87How does my telephone company's Caller ID feature work with my Brother machine?
- 88Can I change the amount of time my Brother machine stays in each mode?
- 89Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 90Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 91Where can I find my Brother machine's serial number?
- 92Can I adjust the Sleep Mode setting?
- 93Where do I find manuals for my Brother machine?
- 94I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 95Cannot print after a Windows 10 update (June 2020)
- 96I want to print using CUPS while keeping SELinux enabled. (Linux)
- 97I cannot print using my Brother machine on a wireless network (Mac)
- 98Install PaperPort™ 12SE / 14SE onto Windows 10.
- 99Check the firmware version.
- 100I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.