FAQs & Troubleshooting
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346 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The printer status is Offline or Paused.
- 5Load paper in the paper tray
- 6Scan using XSane or GIMP (Linux)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9How to identify your Operating System (OS).
- 10Set up your Brother machine on a wireless network.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Can I print from or scan to Android™ Smartphone?
- 13How do I load envelopes into my machine?
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Cannot print after a Windows 10 update (June 2020)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22How do I know which side up my photo paper should be in the tray?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Load legal size paper in the paper tray.
- 25My printed documents are missing colors.
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27I cannot remove red-eye.
- 28What is Distinctive Ring and how do I program it?
- 29How do I factory reset the network settings?
- 30Print the Network Configuration List
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33My printed documents are missing black.
- 34Paper Jam
- 35Replace Ink
- 36Enable the Brother machine's network interface.
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38Can I use AirPrint with my Brother machine?
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 48How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50Why doesn't the machine answer when receiving a call?