FAQs & Troubleshooting
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349 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3Replace Ink
- 4Pre-Required Procedures (Linux)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Paper Jam
- 8Load paper in the paper tray
- 9How to identify your Operating System (OS).
- 10Scan using XSane or GIMP (Linux)
- 11My printed documents are missing black.
- 12What is Brother iPrint&Scan?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Scan and save a document in PDF format (Scan to File)
- 17How do I load envelopes into my machine?
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21How do I know which side up my photo paper should be in the tray?
- 22The printer status is Offline or Paused.
- 23Load legal size paper in the paper tray.
- 24When I print, the pages are smudged with ink. What should I do?
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26Set up your Brother machine on a wireless network.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Can I transfer faxes to the PC when my machine has a mechanical problem?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31Uninstall the scanner driver. (Linux)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34What driver package format is supported by my Linux distribution?
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36My printed documents are missing colors.
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Enable the Brother machine's network interface.
- 40Delete print jobs from the print queue.
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Can I print from or scan to Android™ Smartphone?
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Is my Brother machine compatible with Windows Vista?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50How do I forward a fax to another fax machine when my machine has a mechanical problem?