FAQs & Troubleshooting
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207 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The printer status is Offline or Paused.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7How do I clean white or black spots on printed documents?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Cancel a fax that is currently being sent from my Brother machine.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14Can I use voice mail on the same line as my Brother machine?
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16How do I clean the laser scanner window?
- 17What is the recommended paper?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Configure and use PC-FAX (CUPS) (Linux)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21How to identify your Operating System (OS).
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24I'm using MagicJack and am having problems sending or receiving faxes.
- 25Scan a document using "Scanner and Camera Wizard" in Windows XP
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27How do I clean the corona wire?
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29Replace the toner cartridge
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33Can I print from or scan to Android™ Smartphone?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Protect your Brother machine against unauthorised access over the network
- 38How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 43Cancel a fax job waiting in my Brother machine's memory.
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47I am asked to enter a password when starting the Remote Setup application. What is the password?
- 48Can I set my Brother machine to forward the faxes I receive to another location?
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50Which E-mail packages are compatible with ControlCenter3?
