FAQs & Troubleshooting
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306 Results
- 1Clear the paper jam or printer jam.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 6What driver package format is supported by my Linux distribution?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 10How do I set up my Brother machine's built-in Message Center?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12How do I factory reset the print server?
- 13Pre-Required Procedures (Linux)
- 14I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 18Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 19The printer status is Offline or Paused.
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 22Scan and save a document in PDF format (Scan to File)
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 26One or more of my colors are not printing (blank). What can I do?
- 27When I print, the pages are smudged with ink. What should I do?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30I'm using Macintosh. What is the PreScan option used for?
- 31I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 32How do I clear the message "MFC is Busy" or "Connect Failure"?
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35The edge of glossy paper is smudged.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 39Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42I am having issues with the paper feed. What can I do?
- 43What is Distinctive Ring and how do I program it?
- 44How do I program the date and time?
- 45Is there any way to reduce Ink consumption?
- 46Why doesn't the machine answer when receiving a call?
- 47I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 50Uninstall the drivers (Windows)