FAQs & Troubleshooting
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311 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Clear the paper jam or printer jam.
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Scan and save a document in PDF format (Scan to File)
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14One or more of my colors are not printing (blank). What can I do?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21How to identify your Operating System (OS).
- 22I'm using MagicJack and am having problems sending or receiving faxes.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25How do I factory reset the print server?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Can I print from or scan to Android™ Smartphone?
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 32Change the printer driver settings (Windows/macOS)
- 33How do I clear Machine Error 46?
- 34How do I know the current network configuration?
- 35Discover the MAC address of the Brother network card
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Pre-Required Procedures (Linux)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 40I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42My FAX/MFC will not Dial. Why?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?