FAQs & Troubleshooting
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285 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4How do I know which side up my photo paper should be in the tray?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20The edge of glossy paper is smudged.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25Which E-mail packages are compatible with ControlCenter3?
- 26When I scan a document using ControlCenter, the scanned file size is too big.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33One or more of my colors are not printing (blank). What can I do?
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35What is the BRAdmin Professional software used for?
- 36I can print but cannot scan via network. (For Windows)
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 41I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 42What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Scan a document in Mac OS X 10.6.
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47Can I still receive faxes or calls when the machine is switched off?
- 48How do I clear the message "No Paper Fed" from the display?
- 49Is there a way to view how much ink is remaining?
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)