FAQs & Troubleshooting
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285 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Can I use voice mail on the same line as my Brother machine?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12How to identify your Operating System (OS).
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14Pre-Required Procedures (Linux)
- 15How do I know which side up my photo paper should be in the tray?
- 16I can print but cannot scan via network. (For Windows)
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18One or more of my colors are not printing (blank). What can I do?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21I cannot print from my computer via USB.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26Why can't I print when an ink cartridge is empty?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Windows 10 Support Information
- 33Delete print jobs from the print queue.
- 34Can I print from or scan to Android™ Smartphone?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 41When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43Can third party ink be used to refill the ink cartridges?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 46What is the BRAdmin Professional software used for?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)