FAQs & Troubleshooting
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285 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Can third party ink be used to refill the ink cartridges?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4How do I know which side up my photo paper should be in the tray?
- 5The printer status is Offline or Paused.
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7I can print but cannot scan via network. (For Windows)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9One or more of my colors are not printing (blank). What can I do?
- 10When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot print from my computer via USB.
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23When I print, the pages are smudged with ink. What should I do?
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 25Unable to Print on Photo Paper from Tray 2
- 26What is Distinctive Ring and how do I program it?
- 27Why doesn't the machine answer when receiving a call?
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29How do I clear the message "No Paper Fed" from the display?
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Protect your Brother machine against unauthorised access over the network
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34I cannot make borderless prints.
- 35The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38The edge of glossy paper is smudged.
- 39I'm using MagicJack and am having problems sending or receiving faxes.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42Check the IP addresses of your PC and the Brother machine
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
