FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3The printer status is Offline or Paused.
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5One or more of my colors are not printing (blank). What can I do?
- 6Can third party ink be used to refill the ink cartridges?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9How do I know which side up my photo paper should be in the tray?
- 10I can print but cannot scan via network. (For Windows)
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17Delete print jobs from the print queue.
- 18How to identify your Operating System (OS).
- 19Change the printer driver settings (Windows/macOS)
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I cannot print from my computer via USB.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Unable to Print on Photo Paper from Tray 2
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 32What kind of Media Adapter can I use?
- 33What is Distinctive Ring and how do I program it?
- 34Why doesn't the machine answer when receiving a call?
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36How do I clear the message "No Paper Fed" from the display?
- 37Pre-Required Procedures (Linux)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Protect your Brother machine against unauthorised access over the network
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43I cannot make borderless prints.
- 44The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46The edge of glossy paper is smudged.
- 47I'm using MagicJack and am having problems sending or receiving faxes.
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49Check the IP addresses of your PC and the Brother machine
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.