FAQs & Troubleshooting
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- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Can I confirm that the FAX was sent correctly?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9Where is the USB port on the machine? I can't find it on the back of the unit.
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11What is the BRAdmin Professional software used for?
- 12Pre-Required Procedures (Linux)
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 16I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 21While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Open the Control Panel (For Windows)
- 24The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26How do I clear Machine Error 46?
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 32What is Distinctive Ring and how do I program it?
- 33What does "COMM.ERROR" on the LCD display mean?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35How do I print on an envelope?
- 36Configure the Scan to Email Feature (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38Print command (LPR) (Linux)
- 39Windows 10 Support Information
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 42The printer status is Offline or Paused.
- 43My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Scan and save a document in PDF format (Scan to File)
- 46I cannot scan via USB. (Mac OS X)
- 47I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 48Does NC-2200w work with Windows Vista?
- 49My Brother machine has no power. What can I do?
- 50I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?