FAQs & Troubleshooting
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299 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Windows 10 Support Information
- 3How to identify your Operating System (OS).
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 6One or more of my colors are not printing (blank). What can I do?
- 7Load paper into my Brother machine's paper tray.
- 8Install the built-in drivers (For Windows 8 or later)
- 9How do I print on an envelope?
- 10Change the printer driver settings (Windows/macOS)
- 11I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 12The printer status is Offline or Paused.
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14Functions supported in the Windows 7 built-in drivers
- 15How do I clear Machine Error 46?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19I cannot use ControlCenter3 because it shows nothing after it is launched (Windows).
- 20Unable to Print on Photo Paper from Tray 2
- 21Discover the MAC address of the Brother network card
- 22I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28Is it OK to install Brother Windows XP drivers into Windows Vista?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30Can third party ink be used to refill the ink cartridges?
- 31I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34What kind of Media Adapter can I use?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36What is Distinctive Ring and how do I program it?
- 37I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 39How do I factory reset the print server?
- 40Can I still receive faxes or calls when the machine is switched off?
- 41I cannot print from my computer via network. (For Windows)
- 42I cannot receive a color fax. Why?
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49Adjust my Brother machine's volume settings.
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
