FAQs & Troubleshooting
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289 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3The printer status is Offline or Paused.
- 4One or more of my colors are not printing (blank). What can I do?
- 5When I print, the pages are smudged with ink. What should I do?
- 6Use my telephone provider's voice mail service on the same line as my Brother machine
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Load paper into my Brother machine's paper tray.
- 10Can I print from or scan to Android™ Smartphone?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13Cannot print after a Windows 10 update (June 2020)
- 14What driver package format is supported by my Linux distribution?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Does NC-2200w work with Windows Vista?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19Why doesn't the machine answer when receiving a call?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28Pre-Required Procedures (Linux)
- 29Unable to Print on Photo Paper from Tray 2
- 30Delete print jobs from the print queue.
- 31How to identify your Operating System (OS).
- 32I'm using MagicJack and am having problems sending or receiving faxes.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 34Functions supported in the Windows 7 built-in drivers
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43How do I know the current network configuration?
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 49Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?