FAQs & Troubleshooting
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299 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Windows 10 Support Information
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6One or more of my colors are not printing (blank). What can I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8Install the built-in drivers (For Windows 8 or later)
- 9The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12How do I adjust the number of times my Brother machine rings before it answers?
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 16When I print, the pages are smudged with ink. What should I do?
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot use ControlCenter3 because it shows nothing after it is launched (Windows).
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 22I'm using MagicJack and am having problems sending or receiving faxes.
- 23Functions supported in the Windows 7 built-in drivers
- 24Check the IP addresses of your PC and the Brother machine
- 25How do I clear Machine Error 46?
- 26Adjust my Brother machine's volume settings.
- 27I'm using Mac OS X 10.5. When I install the drivers from the CD-ROM supplied with the machine, the message "The application LOGINserver quit unexpectedly" appears. What should I do?
- 28I'm using Windows Vista. There are two printer icons with a same product name in the "Printers" section. Why? Which should I use?
- 29Is it OK to install Brother Windows XP drivers into Windows Vista?
- 30Is my machine compatible with Windows Vista?
- 31How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 32Scan an image and insert it in a Windows XP application
- 33When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 34I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 35Why doesn't the machine answer when receiving a call?
- 36I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40How do I factory reset the print server?
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43I'm using Macintosh®. What are the settings in the Scanner window used for?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Configure the Scan to Email Feature (Linux)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
