FAQs & Troubleshooting
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326 Results
- 1Load paper in the paper tray
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Paper Jam
- 8How do I load envelopes into my machine?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12When I print, the pages are smudged with ink. What should I do?
- 13Replace Ink
- 14How to identify your Operating System (OS).
- 15How do I know which side up my photo paper should be in the tray?
- 16Delete print jobs from the print queue.
- 17What is Brother iPrint&Scan?
- 18Protect your Brother machine against unauthorised access over the network
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Scan and save a document in PDF format (Scan to File)
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22My printed documents are missing black.
- 23Change the printer driver settings (Windows/macOS)
- 24Why doesn't the machine answer when receiving a call?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27My printed documents are missing colors.
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30I cannot make borderless prints.
- 31Can I transfer faxes to the PC when my machine has a mechanical problem?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33What driver package format is supported by my Linux distribution?
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Can I use AirPrint with my Brother machine?
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).