FAQs & Troubleshooting
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325 Results
- 1Load paper in the paper tray
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I print, the pages are smudged with ink. What should I do?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Stop my Brother machine from automatically redialing a number.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20My printed documents are missing black.
- 21Paper Jam
- 22Replace Ink
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29Scan using XSane or GIMP (Linux)
- 30Pre-Required Procedures (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34I cannot make borderless prints.
- 35Can I use AirPrint with my Brother machine?
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41Can I use voice mail on the same line as my Brother machine?
- 42My printed documents are missing colors.
- 43Can I transfer faxes to the PC when my machine has a mechanical problem?
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45Where is the USB port on the machine?
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47How do I load envelopes into my machine?
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49Change the language displayed on my Brother machine's LCD.
- 50When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?