FAQs & Troubleshooting
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344 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7Set up your Brother machine on a wireless network.
- 8What is Brother iPrint&Scan?
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13How do I load envelopes into my machine?
- 14Replace Ink
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18How do I factory reset the network settings?
- 19Enable the Brother machine's network interface.
- 20How do I know which side up my photo paper should be in the tray?
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22My printed documents are missing black.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm using MagicJack and am having problems sending or receiving faxes.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Print the Network Configuration List
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Wireless Setup Assistant
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37My printed documents are missing colors.
- 38When I print, the pages are smudged with ink. What should I do?
- 39Print Unable 46
- 40Cannot print after a Windows 10 update (June 2020)
- 41Pre-Required Procedures (Linux)
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Can I use voice mail on the same line as my Brother machine?
- 46Delete print jobs from the print queue.
- 47Can I use AirPrint with my Brother machine?
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?