FAQs & Troubleshooting
![]() |
Popular |
346 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3Set up your Brother machine on a wireless network.
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Enable the Brother machine's network interface.
- 8Print Unable 46
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10What is Brother iPrint&Scan?
- 11How to identify your Operating System (OS).
- 12Paper Jam
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The printer status is Offline or Paused.
- 15How do I factory reset the network settings?
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18I cannot remove red-eye.
- 19Improve poor print quality.
- 20What driver package format is supported by my Linux distribution?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Can I use AirPrint with my Brother machine?
- 23How do I make copies using my Brother machine?
- 24Delete print jobs from the print queue.
- 25Can I print from or scan to Android™ Smartphone?
- 26How do I clear the message "Unable to ..." or "... Unable" ?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Open the Control Panel (For Windows)
- 32I cannot make borderless prints.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35Cleaning the print head.
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Pre-Required Procedures (Linux)
- 39I get a TS error when trying to print on a wireless network.
- 40My printed documents are missing colors.
- 41Replace Ink
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Check the firmware version.
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Change the printer driver settings (Windows/macOS)
- 48I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 49Uninstall the Brother Software and Drivers (Windows)
- 50I cannot install the printer driver or print in Windows 11.