FAQs & Troubleshooting
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150 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 6Change the printer driver settings (Windows/macOS)
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11Cannot print after a Windows 10 update (June 2020)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How to identify your Operating System (OS).
- 14Why doesn't the machine answer when receiving a call?
- 15I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 16Why can't I print when an ink cartridge is empty?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 19I can receive a fax, but cannot receive a telephone call.
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23What is Distinctive Ring and how do I program it?
- 24My FAX/MFC will not Dial. Why?
- 25I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 26Windows 10 Support Information
- 27Open the Control Panel (For Windows)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29Functions supported in the Windows 7 built-in drivers
- 30Verify if the Brother machine has a dial tone
- 31Can I print using only the black ink cartridge when the Color cartridges have run out?
- 32When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36Where can I find the serial number for my unit?
- 37I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 38How do I replace the Ink Cartridge?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40Can I confirm that the FAX was sent correctly?
- 41Uninstall the drivers (Windows)
- 42I'm using Macintosh®. What are the settings in the Scanner window used for?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45My machine does regular cleaning cycles in the night. How can I correct this?
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48How do I program the date and time?
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50How do I clear the message "MFC is Busy" or "Connect Failure"?