FAQs & Troubleshooting
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150 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4Delete print jobs from the print queue.
- 5I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11Why can't I print when an ink cartridge is empty?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20Why doesn't the machine answer when receiving a call?
- 21Can I confirm that the FAX was sent correctly?
- 22My FAX/MFC will not Dial. Why?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26I'm using Macintosh. What is the PreScan option used for?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30The printer status is Offline or Paused.
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 35Can I reduce the size of a received fax on this machine?
- 36Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 37Open the Control Panel (For Windows)
- 38Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41Where can I find the serial number for my unit?
- 42Why are my sent faxes always received with a black vertical line down the page?
- 43I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45I'm using Macintosh®. What are the settings in the Scanner window used for?
- 46I'm unable to access the memory (media) card in the media slot. What can I do?
- 47Windows 10 Support Information
- 48Verify if the Brother machine has a dial tone
- 49Scan a document in Mac OS X 10.7.
- 50I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?