FAQs & Troubleshooting
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MFC-4820C
150 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from or scan to Android™ Smartphone?
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
7.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
8.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
9.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
10.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
11.
Delete print jobs from the print queue.
12.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
13.
Why doesn't the machine answer when receiving a call?
14.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
15.
How to identify your Operating System (OS).
16.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
17.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
18.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
19.
I'm using Macintosh®. What are the settings in the Scanner window used for?
20.
Functions supported in the Windows 7 built-in drivers
21.
Can I print using only the black ink cartridge when the Color cartridges have run out?
22.
What is Distinctive Ring and how do I program it?
23.
Can I confirm that the FAX was sent correctly?
24.
My FAX/MFC will not Dial. Why?
25.
I'm using Macintosh. What is the PreScan option used for?
26.
Cannot print after a Windows 10 update (June 2020)
27.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
28.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
29.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
30.
When trying to print from Mac OS® X the print queue is stopped.