FAQs & Troubleshooting
Popular |
273 Results
- 1How to identify your Operating System (OS).
- 2I can print but cannot scan via network. (For Windows)
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How do I load paper?
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 12Cannot print after a Windows 10 update (June 2020)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Can I use voice mail on the same line as my Brother machine?
- 20I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 21I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 22Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24Why can't I print when an ink cartridge is empty?
- 25The LCD displays an error code (number). What does it mean?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Protect your Brother machine against unauthorised access over the network
- 29Delete print jobs from the print queue.
- 30Open the "Scanners and Cameras" and Properties.
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Can I print a report that will show all of my Speed Dial and Group numbers?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Can I print from or scan to Android™ Smartphone?
- 37How do I know which side up my photo paper should be in the tray?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Can I use AirPrint with my Brother machine?
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44How do I replace the Ink Cartridge?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46What driver package format is supported by my Linux distribution?
- 47I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Open the Control Panel (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.