FAQs & Troubleshooting
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273 Results
- 1The printer status is Offline or Paused.
- 2How to identify your Operating System (OS).
- 3What driver package format is supported by my Linux distribution?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Pre-Required Procedures (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7One or more of my colors are not printing (blank). What can I do?
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9How do I clear the message "PAPER JAM" from the display?
- 10I can print but cannot scan via network. (For Windows)
- 11When I print, the pages are smudged with ink. What should I do?
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Change the printer driver settings (Windows/macOS)
- 18How do I know which side up my photo paper should be in the tray?
- 19Scan and save a document in PDF format (Scan to File)
- 20Can I use voice mail on the same line as my Brother machine?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22How do I load paper?
- 23How do I clear Machine Error 46?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 38Open the "Scanners and Cameras" and Properties.
- 39Uninstall the drivers (Windows)
- 40When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45Can I print from or scan to Android™ Smartphone?
- 46The edge of glossy paper is smudged.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?